Shipping and Returns
We at Charak aim to ensure that you get the delivery of your order within the specified time frame. For this, we have chalked out a speedy delivery plan.
For orders below Rs.350/- , a flat shipping and delivery charges of Rs.49/- will be added.
For orders above Rs.350/- , shipping and handling charges shall be free.
For Cash On Delivery (COD) orders below Rs.350/- , a flat shipping and delivery charges of Rs.25/- will be added.
The transit time varies from destination to destination. All rights reserved. The Shipping policy is subject to change without prior intimation.
Returns and Refund Policy
Any defect or complaints can be referred to the company’s customer care cell at +91 22 333016734 or can be emailed to us at [email protected] The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days’ of receipt in case of any defect by raising a complaint and returning the product on ‘freight to pay’ basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns.
For all orders which could not be executed or refused at the destination, the amount collected would be refunded after deducting the shipping and handling charges.
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags & labels.